Shipping Policy
1. Shipping Rates
- 2-Bottle Starter Package: Small shipping fee applied at checkout
- 3-Bottle Advanced Package: Free US shipping
- 6-Bottle Ultimate Package: Free US shipping
2. Processing Time
Orders are typically processed and shipped from our US fulfillment center within 24-48 hours (Monday through Friday, excluding US holidays). You will receive a shipping confirmation email with a tracking number once your order leaves the warehouse.
3. Delivery Times
Estimated delivery times to US destinations:
- Contiguous US (48 states): 5-7 business days after shipment
- Alaska & Hawaii: 7-10 business days after shipment
- US Territories (Puerto Rico, Guam, etc.): 10-14 business days after shipment
Delivery times are estimates provided by the shipping carrier and are not guaranteed. Weather, carrier delays, and other factors may occasionally extend delivery time.
4. Order Tracking
Every order is shipped with tracking. Your tracking number is emailed as soon as your package leaves the warehouse. If you have not received tracking within 48 hours of ordering (excluding weekends), email support@memovolt.com.
5. International Shipping
At this time, MemoVolt ships to addresses within the United States only. We do not currently ship to Canada, the United Kingdom, Australia, or other international destinations. This policy may change in the future.
6. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error immediately after ordering, email support@memovolt.com within 2 hours and we will attempt to correct it before the order ships.
7. Lost or Damaged Packages
If your package is marked delivered but you have not received it, first check with neighbors and your local carrier office. If it cannot be located within 3 business days, email support with your order number and we will initiate a carrier trace.
For damaged packages, email support@memovolt.com within 7 days of delivery with photos of the damage. We will send a replacement at no additional cost.
8. PO Boxes & APO/FPO
We ship to PO Boxes and to APO/FPO/DPO military addresses. Delivery time to APO/FPO addresses may be longer than standard estimates.